Shipping & Delivery
FREE AND FLAT RATE DOMESTIC SHIPPING
We offer WORLDWIDE free shipping.
To inquire about faster delivery options, please contact us and request to speak with online customer service.
INTERNATIONAL SHIPPING
Every country has its own shipping rules and regulations that restrict certain items. Please take some time to refer to the list of items restricted by your country before placing your order. If you decide to refuse a shipment, Store will not grant refunds of any kind. The store cannot be held responsible for packages held in customs or for any customs duties owed. For international orders, we strongly recommend the Flat Rate DHL Express so that your package can be tracked and delivered with confidence.
Prices are set by the carrier, and you’ll see all of the shipping options listed in the shopping cart when you are ready to check out. Just enter your city and country into our shipping estimator. Remember, international shipments do not include import and customs tax that you may incur once the package arrives in your country.
FREQUENTLY ASKED QUESTIONS
WHAT HAPPENS TO LOST/STOLEN PACKAGES?
We are not responsible for lost, stolen, or delayed packages. For international orders, we highly recommend the Flat Rate DHL Express option. For all domestic orders, we would suggest choosing DHL option so that your package can be tracked and delivered safely and with confidence.
I PUT IN THE WRONG SHIPPING ADDRESS. WHAT CAN YOU DO?
If you have completed your order and realize you’ve entered the wrong shipping address, please contact us immediately with your order number and correct shipping address at Online Customer Service. Our e-commerce team is in the office Monday-Friday 9am-5pm, so don’t panic if you don’t hear back from us right away!
If you have already received your shipping confirmation, and your order has left the building, it will not be possible for us to intercept the package.
CAN YOU SHIP TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes. At checkout, you will be able to enter separate billing and shipping information. You must give us the correct billing address and the phone number your credit card company has listed on your account. This is for verification purposes. The store does not ship any order without proper billing information.